Lb99 Privacy Policy — Your data is our responsibility

1What Information We Collect

When you register and use the lb99 platform, we collect certain necessary information. This data is used solely to provide our services, ensure security, and meet legal obligations. lb99 never collects unnecessary or excessive information.

Personal Information

• Full name, date of birth, and gender
• Mobile number and email address (if applicable)
• Current address and National ID number (for KYC verification)
• Payment details such as bKash, Nagad, or Rocket number

Automatically Collected Information

• IP Address & Device Information
• Browser type and operating system
• Activity logs and session data on the platform
• Browsing data collected via cookies and tracking technologies

2How Your Information Is Used

Lb99 uses the data it collects for specific, defined purposes. Your information is never used for anything outside the scope of this Privacy Policy.

We never sell your data directly to advertisers. With your consent, we may send you relevant promotional information, and you have the right to opt out at any time.

3Data Sharing Policy

Lb99 takes great care when sharing your personal information with third parties. We only share data in the following limited circumstances:

• Payment Service Provider: Necessary information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
• Regulatory Authority: Information may be disclosed to comply with legal obligations or valid directives from authorities.
• Technology Partners: Only the minimum necessary information is shared with technology providers to operate the platform.
• Fraud Prevention: Information may be shared with relevant authorities to detect fraud or illegal activity.

4Cookie Policy

Lb99 uses cookies to make your browsing experience smoother and more personalised. Cookies are small text files stored on your device.

Cookie Types

• Essential Cookies: Essential for login sessions, security verification, and core platform functionality.
• Functional Cookies: Used to remember your preferences such as language and settings.
• Analytics Cookies: Anonymous data is collected to monitor and improve platform performance.
• Marketing Cookies: Used to show you relevant promotions based on your consent.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

5Data Retention Period

Lb99 does not retain your data longer than necessary. We have defined clear data retention periods for all information we hold.

• Active Account Information: Retained for the duration of account activity
• After account closure: up to 5 years, as required by legal obligations
• Transaction records: up to 7 years as required by financial regulations
• Support Contact Information: Deleted 3 years after issue resolution
• Marketing data: deleted immediately upon withdrawal of consent

6Security Measures

Lb99 uses industry-leading security technology to protect your data. Our security team monitors systems around the clock, 24 hours a day.

• 256-bit SSL/TLS Encryption — applied to all data transfers
• Multi-Layer Firewall Protection
• Regular Security Audits & Penetration Testing
• Automated alert system for detecting suspicious activity
• Strict role-based access controls for staff
• Data Backup & Disaster Recovery Plan

7Your Rights & How to Exercise Them

Under lb99's Privacy Policy, you have a number of important rights. Exercising these rights does not require any complicated process.

• Right to Access: To find out what information we hold about you, contact our support team. You will receive a response within 30 business days.
• Data Correction: If any of your information is inaccurate or incomplete, you may request a correction. Updates are typically processed within 7 business days.
• Data Deletion: You can request deletion of your data under certain conditions. Some data may be retained due to legal obligations.
• Restriction of Processing: You can request that processing of your data be restricted for specific purposes.
• Withdraw Consent: You can withdraw consent given for marketing or other optional purposes at any time.

8Third-Party Services & Links

The lb99 platform may use third-party services such as payment gateways and game providers. Each of these service providers has its own privacy policy.

• We are not responsible for the privacy practices of third-party service providers.
• We recommend reading the privacy policies of any third-party services before using them.
• All our third-party partners are contractually required to meet minimum data protection standards.
• Game providers only receive the information needed to operate the games — not your personal details.

9Minor's Privacy

Lb99 is strictly for users aged 18 and over. We never knowingly collect personal information from minors.

• Age is verified at registration, and users under 18 are not permitted to sign up.
• If we become aware that a minor's data is in our system, it will be deleted immediately.
• If you believe your child is using lb99, please contact us immediately.

10Privacy Policy Updates

Lb99 may update this Privacy Policy from time to time. Members will be notified in advance of any significant changes.

• For significant changes, you will be notified by email or platform notification at least 7 days in advance.
• Continued use of the platform after updated policies take effect will be considered acceptance of the new terms.
• The "Last Updated" date at the top of the page will always reflect the most recent version.

11Contact & Complaints

If you have any questions or concerns about the Privacy Policy, you can contact our data protection team directly.

• Email: [email protected]
• Live Chat: Log in to the platform for direct chat support
• Response time: typically within 24–48 hours